Limited : Non-Transferable
Commercial Warranty Policy |
Return Forms
Motor RMA Form
Controller RMA Form |
Warranty Policy
Printable Version |
D&D Motor Systems, Inc. warrants each of its motors
and controllers to be free of defects related to workmanship
or material. Motors are warranted for a period of one-year
and controllers are warranted for a period of two-years,
both from their respective D&D Motor System ship dates.
This is providing that the following has
occurred:
|
A • The
motor and/or controller has received normal use and service.
Stalled motor conditions, which are illustrated by the
condition of lifted commutator bars, are not warranted. Nor
are any broken terminal bolt connections. (Often can occur
if over-torqued!) |
B • The
motor and/or controller has not been taken apart, repaired
or altered for the application without the prior consent of
D&D Motor Systems Inc.
|
C • Each
motor and/or controller returned must be accompanied with a
description of the problem, the part number and the serial
number. |
D • The
application of the motor and/or controller has been approved
by D&D Motor Systems, Inc. |
E • The
motor and/or controller has been installed properly and the
vehicle has not gotten into an accident or has been misused. |
It is the responsibility of D&D Motor Systems, Inc.
to validate the ship date of the motor and/or controller. |
Component parts that are subject to normal wear are
not covered by this policy. (ie: brushes, bearings, and
seals) |
This warranty does not cover any damage to the
vehicle, any compensation for loss of time or inconvenience
and does not provide for any liability for incidental or
consequential damage arising from the use of the product by
the buyer, its assignees, customers, agents or employees. |
D&D Motor Systems, Inc. will provide warranty
disposition by:
|
A • Evaluation
of the motor and/or controller after it has been returned to
D&D Motor Systems. Return freight is not covered
by D&D Motor Systems. |
(OR) |
B • Mutual
evaluation of the motor and/or controller at the customer's
facility. |
D&D Motor Systems will reserve the right to choose
which of the above methods to be utilized. The routing of
such material shall be at the discretion of D&D Motor
Systems, Inc. |
Prior to any part being return shipped to D&D Motor
Systems, a Return Authorization Number (RA#) must be issued
and affixed to the outside of the package on at least 2
sides. If no RA# is on the outside of the box, the motor
and/or controller will be placed in our "graveyard" area.
Any returned product still in the graveyard area after 6
months will automatically become the property of D&D Motor
Systems. |
As long as all the necessary documentation has been
submitted and D&D Motor Systems accepts the warranty claim,
D&D Motor Systems will issue a credit for the failed motor
and/or controller. Customers ARE NOT allowed to take any
credits unless & until formal acceptance and communication
has been made by D&D Motor Systems. The customer must
reference our Credit # when applying the credit! |
Michael Dieroff, President |
D&D Motor Systems, Inc
|
Made
in the U.S.A.
